Do you need to move a customer's tickets to a new timeslot? Do you have customer that purchased the wrong item, or for the wrong event? No problem! You can make changes to the customers order which will allow you to modify one (or any combination) of these things:

  • Switch the event
  • Change the ticket type
  • Adjust the date and time

Access this page from your transactions report by clicking on the individual transaction ID number, or quickly from your upcoming events view by clicking the "View Guest List" button then the transaction ID number in the found in the customer's information. Once you are looking at your customer's order, click the edit icon next to the individual ticket to change just one, or click the edit icon next to "Associated Tickets" to change the entire order at the same time. Enter the new event, ticket type, and timeslot to assign, then click the checkmark to finalize the changes. The ticket(s) will be automatically updated in the system.