How does “Timed Ticketing” work?
Our “Timed Ticketing” feature allows your attraction to keep things moving as quickly as possible, while also providing another potential source of revenue. You’ll have the option to allow different time slots for entry to your attraction, and to set an optional maximum number of tickets for each time slot. For instance, you could allow 50 “General” tickets to be purchased at one hour slots of 9PM, 10PM, 11PM, and Midnight. At your attraction, the best practice would be to have a separate line for timed tickets versus non-timed tickets, and only allow people into the timed line during their time-slot. This will allow you to keep that line flowing much more quickly, to limit/forecast the number of attendees before the event, and to potentially charge a higher price for tickets which get through the line more quickly.
There are two options for creating dates & times for your event: basic and advanced timeslots. Basic timeslot creation works best for daily events with longer running times, or setting up a single full season period. Advanced timeslots, on the other hand, let you quickly and easily set up multiple timeslots per day, and let you repeat these as regularly scheduled times into the future.
The basic timeslot creator is displayed when you first create your event or enter the editor. This simply offers two fields to fill in: the Start Time and End Time for your event timeslot, and is best used to set up events with one timeslot spanning multiple days or events with one daily timeslot. Enter the time your event opens in the Start Time, and the time your event closes for the End Time, then hit the Save button to generate your timeslot. Once you have created your timeslot you will be able to edit its options, including on-sale dates and available ticket types, as well as repeat this same timeslot on future days.
The advanced timeslots creator can be accessed by clicking the "Advanced Timeslots" button in the Dates & Times section of the event editor. This opens up an expanded list of options to set up timed ticketing throughout the day. Use the advanced timeslot creator to more quickly set up an event with multiple timeslots offered each day. In addition to the start and end time for the day you can also set up individual timeslot duration and a buffer between event times, as well as repeat regularly scheduled timeslots into the future right at the time you first create the timeslots.
In the Advanced Timeslots editor, the "Start Time" and End Time" options should be set to the time your attraction opens and closes for the day, respectively - i.e. 10 AM and 9 PM. "Duration of the Event" should be set to the length of an individual timeslot - i.e. 45 minutes. A "Buffer Between Events" must also be set; use this in conjunction with the duration to to arrange your individual start times - i.e. a 45 minute duration and 15 minute buffer will create a new timeslot every hour.
By default all ticket sales stop at the end time of the event. If you want to turn off sales at a different time, enter the number of hours before the event in the "Stop Sales" setting here. This will set that up at the same interval for all future timeslots created at this time. Make sure to select ticket type(s) to assign to the timeslots being created before continuing. Timeslots created without ticket types assigned will not be able to be sold. (Note: Both on-sale time and ticket types can be changed later with the bulk editor.)
Finally, select the days of the week and a date range into the future over which to repeat these timeslots. To ensure the best system performance if you have 10+ timeslots per day, we recommend creating timeslots only a few months in advance. Limiting the timeslots will provide the best experience and ensure that everything loads quickly for your customers and in your admin section.